Privacy Policy

1. Scope and Purpose

This Privacy Policy applies to Brisami Tours and Travel websites, inquiry forms, booking processes, email and WhatsApp communications, and services delivered by our team and trusted travel partners.

By using our website or booking our services, you acknowledge this policy. If you provide personal data about other travelers in your group, you confirm you are authorized to share it with us.

2. Information We Collect

Depending on your itinerary and booking stage, we may collect the following categories of information:

• Identity and contact details: full name, nationality, email, phone number, emergency contact.
• Travel details: travel dates, preferred destinations, accommodation preferences, arrival and departure details, and special trip requirements.
• Booking and payment records: invoice details, transaction references, and payment confirmations. We do not store full card numbers on our servers.
• Documentation data: passport information and other identification details where required for permits, park access, flights, or border processes.
• Health and accessibility details: dietary restrictions, mobility needs, and relevant medical disclosures shared voluntarily for safe trip planning.
• Communications: records of messages, calls, emails, and support conversations.
• Technical and website data: IP address, browser type, device information, referral pages, and interactions collected through cookies or analytics tools.

3. How We Use Personal Data

We use personal data only where necessary for legitimate travel operations and customer support, including to:

• prepare quotes, tailor itineraries, and manage bookings;
• secure permits, lodges, transport, flights, and activity reservations;
• deliver customer care before, during, and after travel;
• process payments, refunds, and financial reconciliation;
• send essential booking updates, safety notices, and travel documentation;
• improve website performance and service quality;
• meet legal, regulatory, tax, and audit obligations.

4. Sharing Data With Third Parties

To deliver safari and travel services, we may share limited relevant data with trusted third parties such as:

• lodges, camps, hotels, and destination management partners;
• transport operators, guides, and domestic air providers;
• park authorities and permit-issuing institutions;
• payment processors, accounting systems, and IT service providers;
• legal and regulatory authorities where required by law.

We share only what is reasonably necessary for service delivery and expect partners to apply appropriate confidentiality and security controls.

5. International and Cross-Border Transfers

Our operations involve travel across East African destinations, and your data may be processed or accessed in multiple jurisdictions by authorized suppliers working on your itinerary.

Where cross-border transfers occur, we take reasonable measures to ensure data is handled securely and in line with applicable privacy obligations.

6. Data Retention

We keep personal data only as long as needed for the purposes described in this policy, including customer support, booking administration, legal compliance, and dispute resolution.

Retention periods vary by record type and legal requirement. When data is no longer needed, we delete it or anonymize it where practical.

7. Data Security Measures

We apply operational and technical safeguards designed to reduce risks of unauthorized access, loss, misuse, or disclosure. These include access controls, role-based data handling, secure account practices, and restricted internal processing.

No internet transmission or storage system is completely risk-free, but we continuously review and improve our controls.

8. Your Privacy Rights

Subject to applicable law, you may request to:

• access the personal data we hold about you;
• correct inaccurate or incomplete information;
• request deletion of data where legal retention does not apply;
• object to or restrict certain processing activities;
• withdraw consent where processing relies on consent.

We may ask for identity verification before fulfilling requests to protect your information.

9. Cookies, Tracking, and Website Analytics

Our website may use cookies and similar technologies to support core functionality, understand visitor behavior, and improve user experience.

You can manage cookie preferences through browser settings. Disabling cookies may affect certain website features.

10. Children and Family Travel

We may process children's information only where required for family travel bookings, permits, accommodations, or transport arrangements. We ask guardians to provide information responsibly and only when necessary for travel operations.

11. Changes to This Policy

We may update this policy to reflect legal, operational, or service changes. Material updates will be posted on this page with a revised "Last Updated" date.